New Application Programs

New Application Program configuration includes:

• Application question configuration
• Eligibility and workflow setup
• Required document configuration
• Program-specific communications and settings
• Testing and revision within approved scope

Application Programs are configured using the approved onboarding mapping documents and existing Public House workflows.

Schedule

Phase 1: Intake & Mapping

• Public House creates (or clones) mapping templates for:
• Application Questions
• Required Documents
• Program configuration details
• Client completes and submits mapping documents for review.

Phase 2: Review & Configuration

• One working session is scheduled to review:
• Application questions
• Eligibility logic
• Required documents
• Program workflow details
• Public House completes initial application configuration within approximately 4–5 business days following review and receipt of finalized materials.
• While configuration is in progress, the client is responsible for completing program-specific setup tasks within the Public House application, including:
• Program configuration within Salesforce / Public House Programs
• Customization of communication templates
• Review and revision of Required Document descriptions for both applicants and staff

These tasks are typically completed in parallel with application configuration to support timely review, testing, and launch.

Phase 3: Testing & Revisions

• Public House provides application links and testing access for staff review.
• Client reviews functionality and submits consolidated feedback through the approved mapping document process.

Implementation includes up to two consolidated revision rounds within the approved scope.

• Revision rounds are typically completed within approximately 2 business days following receipt of consolidated feedback.
• Additional meetings are available as needed but are typically not required.

Phase 4: Finalization

• Approved revisions are implemented
• Final application configuration is prepared for launch or handoff

Scope Notes

Standard application program configuration is intended for workflows within the approved project scope and existing platform capabilities.

Requests involving substantial workflow redesign, significant additions introduced after configuration begins, complex conditional logic, or repeated iterative revisions may require additional scoping, revised timelines, or additional service fees.

Public House will provide guidance on recommended next steps and any associated scope or pricing prior to proceeding.