Application emails sent to applicants — confirmation emails, status updates, and other communications — come from an org-wide email address you configure in Salesforce. You'll need to set this up before implementation and provide Public House with the from name and email address.
You'll need to provide:
- A from name (e.g., "Housing Team at City of Springfield")
- A from email address (e.g., housing@yourdomain.org)
Once configured, Salesforce will send a verification email to the address asking for your authorization. See Salesforce's guide to org-wide email addresses for setup steps.